How to Bid
Graham Lancaster Auctions offers you many ways to bid on items in our auctions. You can participate using one or several of our bidding methods. Whichever method you use, you must register with us prior to the auction.
Floor bidders can register during any auction viewings. You may pay for and collect your items at any time during the auction. A staff member will collect your goods for you on presentation of an invoice with payment receipt attached.
Absentee, Telephone and Internet Bidders will be sent invoices via email or post, usually within 2 days of the auction. To ensure these are processed as soon as possible, we are unable to respond to enquiries within these 2 days. However, we will post the prices realised to our website as soon as possible. Please note that items to be posted can take longer to be invoiced, as we pack your items with great care and calculate the freight and packing costs.
Should you have any questions, please contact us.
In Person
Whether in our Toowoomba Auction Rooms, or onsite at locations around the country, Graham Lancaster Auctions is here to help. Our friendly staff will be there on the day to answer any questions you may have, ensuring you have an enjoyable and successful auction day.
Most onsite auctions will have catering available where you can purchase food and drinks at a reasonable price.
On Line
On completion of an auction, we check and process results and will issue your invoice via email or post within 2 to 3 working days.
Please note online bidding attracts an additional fee of 2.5% of the hammer price. This will be included in the insurance amount on your invoice.
If you have problems registering for online bidding or placing bids – please call Webtron Support on 1300 667 153.
Absentee
Graham Lancaster Auctions provide this service free to our buyers. Floor bidders who have to leave early, may leave absentee bids on the day provided these bids are received at our registration desk, no later than 45 minutes prior to the auction commencing. Graham Lancaster Auctions accepts no liability, should a client fail to register their bids prior to the cut off-time.
Telephone
Please note the availability of this service depends on the number of telephone bidders manageable by our team. A staff member will call you shortly before your lot(s) come up for auction. Please ensure you have your phone nearby on auction day and answer all calls, as we may be calling you on a private number. It is your responsibility to ensure you are available at the time of the lot being offered.
Graham Lancaster Auctions accepts no liability should a client fail to answer a call placed to them, nor shall they be liable for any technical difficulties. Failing to answer our call may result in you missing the opportunity to bid. If you think you may have issues with your telephone line, or ability to be contactable during the day, you may instead place an absentee bid. Please see the Absentee Bidding section.