How to Bid
Graham Lancaster Auctions offers you many ways to bid on items in our auctions. You can participate using one or several of our bidding methods. Whichever method you use, you must register with us prior to the auction.
Floor bidders can register during any auction viewings. You may pay for and collect your items at any time during the auction. A staff member will collect your goods for you on presentation of an invoice with payment receipt attached.
Absentee, Telephone and Internet Bidders will be sent invoices via email or post, usually within 2 days of the auction. To ensure these are processed as soon as possible, we are unable to respond to enquiries within these 2 days. However, we will post the prices realised to our website as soon as possible. Please note that items to be posted can take longer to be invoiced, as we pack your items with great care and calculate the freight and packing costs.
Should you have any questions, please contact us.
The thrill of attending a live Graham Lancaster Auction is a great experience. It is also the best way to view the items you are buying, check the condition of the items, and meet fellow collectors.
Whether in our Toowoomba Auction Rooms, or onsite at locations around the country, Graham Lancaster Auctions is here to help. Our friendly staff will be there on the day to answer any questions you may have, ensuring you have an enjoyable and successful auction day.
Most onsite auctions will have catering available where you can purchase food and drinks at a reasonable price.
Graham Lancaster Auctions offers online bidding via the Webtron platform. Online bidding registration generally opens 2 weeks before the auction. Once you have confirmed your details and registration with Webtron, you will be able to pre bid and bid live in real-time, with full audio streaming as if you were in attendance. Rest assured that your bids and personal information are only viewable by Graham Lancaster Auctions staff.
On completion of an auction, we check and process results and will issue your invoice via email or post within 2 to 3 working days.
Please note online bidding attracts an additional fee of 2.5% of the hammer price. This will be included in the insurance amount on your invoice.
If you have problems registering for online bidding or placing bids – please call Webtron Support on 1300 667 153.
Absentee bids can be placed on items for sale at the auction. You will find the Absentee Bidding form either in your printed catalogue or on our website. Your submitted bids are registered with the auctioneer, who will bid up to your nominated amount. The auctioneer will start the bidding at the second highest absentee bid. Absentee bids will progress in the normal bidding increments – e.g. if you leave a bid of $201, your maximum bid will be $200. Absentee bids must be received 2 days prior to the auction. We are unable to guarantee any bids received after the cut-off date.
Graham Lancaster Auctions provide this service free to our buyers. Floor bidders who have to leave early, may leave absentee bids on the day provided these bids are received at our registration desk, no later than 45 minutes prior to the auction commencing. Graham Lancaster Auctions accepts no liability, should a client fail to register their bids prior to the cut off-time.
Graham Lancaster Auctions offers telephone bidding, where we will telephone the buyer prior to the lots being offered for sale. This allows the buyer to bid on a lot, as if they were in the auction rooms. This is a free service offered for items with at least a $500 minimum estimate. You will be advised during the call whether you have been successful, and will receive your invoice via email of post within 2 to 3 working days of the auction.
Please note the availability of this service depends on the number of telephone bidders manageable by our team. A staff member will call you shortly before your lot(s) come up for auction. Please ensure you have your phone nearby on auction day and answer all calls, as we may be calling you on a private number. It is your responsibility to ensure you are available at the time of the lot being offered.
Graham Lancaster Auctions accepts no liability should a client fail to answer a call placed to them, nor shall they be liable for any technical difficulties. Failing to answer our call may result in you missing the opportunity to bid. If you think you may have issues with your telephone line, or ability to be contactable during the day, you may instead place an absentee bid. Please see the Absentee Bidding section.
Proxy bidding is bidding on behalf of another person. Bidding in this manner must be done as though the actual bidder is present in the auction rooms, and has inspected the item(s). Items won via a proxy bid CANNOT be returned for any refund if an item is found to be 'Not as Described' in the catalogue. The person performing bids on your behalf will have items assigned to their bidder number, unless they register you as a separate bidder. If your proxy bidder is not paying for and/or taking your items on the day, alternative arrangements must be discussed with the auctioneer prior to the day of the auction. This is not a service we offer and must be arranged privately.