Can we attend the auction in person
Yes, and we welcome collectors from every part of our community. All of our major auctions are live audience sales held in our auction rooms or on-site venue, unless Covid-19 restrictions do not allow audiences.
FAQ
Can we attend the auction in person
Are we still able to bid, if we are unable to attend
Why can’t we complete registration for the live online auction and be able to pre-bid
Does GDL Auctions provide a pack and send service
What are the fees and premiums payable at GDL Auctions
Can we return a lot, if we decide that we don’t want it
During the Covid-19 pandemic, what precautions have been implemented at the live auctions
If successful at the auction, what payment methods are available
Can I bid from overseas and will you post items overseas
My bid was successful at the auction – when will I receive my invoice
I have an item to sell – how do I go about this
When will the auction results be posted online
Are we still able to bid, if we are unable to attend
Absolutely, we offer an excellent online bidding platform, as well as full absentee and telephone bidding.
Why can’t we complete registration for the live online auction and be able to pre-bid
The most common reason is you are using an old web browser that is not compatible (e.g. Microsoft Internet Explorer). Another reason may be because you have not accepted the Terms and Conditions in the return email we have sent you – please check your junk mail in case. If you are still having issues, please call Webtron Support on 1300 667 153 or send us an email.
Does GDL Auctions provide a pack and send service
Yes, if the items are acceptable by Australia Post, however we are unable to ship mirrors or oversized items. The buyer will pay postage at pure cost, plus professional packing with bubble wrap and foam chip, generally at a cost of between $10-$30.
What are the fees and premiums payable at GDL Auctions
Your invoice will include the total hammer price, plus 16.5% buyer’s premium. An online bidding surcharge of 2.5% and a credit card fee of 2% will be added to the total invoice price, if these services are used.
Can we return a lot, if we decide that we don’t want it
No, once a lot has been sold to a floor bidder, we have a no return policy. If an absentee or online bidder finds a lot is genuinely “Not as Described”, a refund will be considered.
During the Covid-19 pandemic, what precautions have been implemented at the live auctions
All GDL Auctions will be conducted under strict Covid-19 protocols, including attendees checking in with a QR Code. There are also increased hygiene practices, and mask wearing may be required.
If successful at the auction, what payment methods are available
Payment can be made by cash, eftpos, direct deposit, cheque (if pre-approved) and credit card payments. Visa and Mastercard payments attract a 2% handling fee that will be added to the invoice total.
Can I bid from overseas and will you post items overseas
Yes, we welcome bidders from across the world. You can participate in our auctions either by online bidding or absentee bidding. We are happy to pack and post any item acceptable by Australia Post to you, or you can arrange pickup by a courier if you prefer. However, we are only able to accept Visa and Mastercard payments from overseas bidders, and this does attract a 2% credit card fee.
My bid was successful at the auction – when will I receive my invoice
We start processing the sale results as soon as possible, however before we are able to send your invoice we need to pack, weigh and ascertain costs for many parcels. This can take several days, but please be assured we will forward you your invoice as soon as possible.