FAQ

Postage and packing

Items that are suitable for postage through Australia Post will be professionally packed for shipping. Packages are then weighed and postage is calculated via the Australia Post postage calculator. All packages are sent via Parcel Post with Signature on Delivery (Registered Post). Packages with contents that exceed a value of $500 will be insured (unless requested to the auctioneer). Items will be professionally packed with bubble wrap and foam chip. The packaging fee will generally range from $10 for a small parcel, up to $30 for large parcels. Both the postage and packaging costs will be added to your invoice.

Items not suitable for shipping through Australia Post are shipped with the buyers preferred carrier, this is paid for by the buyer, therefore not added to the invoice.

OnLine Bidding

Should you have any difficulties with registration or live bidding please contact Webtron Support on 1300 667 153

How to Register
Click on the LOGIN button
Click on the Create Account button
Complete the details
Click the Create Your Account button.

Unable to login?

There are two main reasons that prevent you from logging in.
If you have just registered you need to confirm your email address. As part of the signup you will have been sent an email with a link in it. If you have not clicked this link and accepted the 'Terms & Conditions', you cannot sign in. Check your inbox, spam and junk folders for this email.
If you have forgotten your password use the link 'Click here to reset your password'. Check your inbox, spam or junk folders for this reset password email.

Is there a cost for Online Bidding?

Yes. An online bidding fee of 2.5% on the hammer price will be added to your invoice. This will be included in the insurance amount of your invoice.

What if I Make a Bidding Error?

Immediately contact our Online Bidding Clerk by texting on 04xx xxx xxx. We will endeavour to remove or alter your bid, but as this is a live, fast moving auction, we cannot guarantee an immediate response or resolution. Graham Lancaster Auctions will not be responsible for online bidding mistakes or internet transmission failures.