FAQs

Yes, we welcome collectors to join our live audience sales held at on-site venues. For more details on attending in person, see our Buyers page.

Yes, we offer viewing times prior to live auctions where you can inspect items in person. Viewing of items in an online only auction can be arranged by prior appointment. Please contact us to arrange a viewing.

Prices realised are published on our website once the auction has been finalised. Please allow several days after the auction for results to be posted. You can view them on our Past Auctions page. Published prices reflect the hammer price, exclusive of any premiums or fees.

Registering is simple. Click Register Now and follow the prompts to create your account. Accept the terms and conditions in the registration email. If you don’t receive it, check your junk mail. If you experience any registration issues, contact platform support on 1300 667 153.

Absolutely. We offer online bidding, as well as full absentee and telephone bidding options. Click Register Now to get started with online bidding. For absentee bidding, download the form from our Forms & Catalogues page and submit it via our Contact Us page. For telephone bidding, please contact us. See our Buyers page for details on all bidding options.

An absentee bid allows you to participate in our auctions without being present. You submit your maximum bid in advance and the auctioneer bids on your behalf, starting at the lowest possible increment up to your maximum. Your maximum bid is never revealed publicly.

If two or more bidders submit identical maximum absentee bids, the first bid received will take preference.

Yes, you can bid on multiple items either in person, online, by absentee, telephone or proxy bidding.

Yes, international bidders can participate via online, absentee, or telephone bidding.

Yes, we do ship items internationally via Australia Post or by the buyer’s nominated carrier.

Contact platform support immediately on 1300 667 153. Please note all bids are generally binding once placed.

Please contact platform support on 1300 667 153 for assistance. They can help with account issues such as password resets, email address changes, login problems, and other technical difficulties.

In the event of an unforeseen outage on the online bidding platform we use, we reserve the right to extend the auction end time to ensure a fair result for all bidders and vendors. However, we cannot be held responsible for technical difficulties on your end, such as local internet outages, slow connections, or power failures. We recommend bidding early to avoid disappointment.

Visit our Sellers page for full details on our consignment process, what we sell, and our service. To get started, submit photographs of your collection via our Contact Us page or contact us at +61 418 730 904 for a free appraisal.

Yes, we provide free confidential appraisals for items you are considering selling. An appraisal gives you an expert valuation before you decide to consign. Contact us at +61 418 730 904 or via our Contact Us page to arrange an appraisal.

Yes, we welcome consignments from international sellers. Visit our Sellers page for full details on the consignment process. For specific details on shipping and customs requirements, contact us at +61 418 730 904 or via our Contact Us page.

A buyer’s premium is a fee added to the hammer price for all lots sold at auction.

Our buyer’s premium is 15% plus GST, totalling 16.5% of the hammer price. For example, if your successful bid (hammer price) is $100, a buyer’s premium of $16.50 will be added, making the total amount payable $116.50.

Online bidding attracts an additional 2.5% surcharge on the hammer price. This fee covers the operational costs of the online bidding platform we use to deliver live auctions to buyers worldwide. The platform’s reliability, security and global accessibility make this investment essential to the quality of our auctions. For pure online auctions, all bidders pay this fee. For live audience auctions, buyers who attend and bid in person do not incur this fee.

No. All fees, including the buyer’s premium and online bidding fee, will be clearly stated in your invoice. There are no hidden charges.

We accept EFTPOS, direct deposit, cash and credit card (Visa/Mastercard) with no credit card fees. We no longer accept cheques.

Your invoice will be emailed once your parcel has been packed and your postage cost has been calculated. If you are collecting in person, your invoice will be emailed to you 2-3 business days after the auction.

Payment is required within 7 days of invoice date. Failure to pay may result in legal action, and you may be barred from participating in future auctions.

Purchased items can be collected from our South Brisbane office by appointment or shipped to you. Visit our Buyers page for shipping costs and options, or please contact us to arrange collection.

Yes, we offer packing and shipping via Australia Post for most items, excluding mirrors and any items unacceptable via Australia Post. Professional packing costs start from $10, however generally range from $20 to $40 depending on the parcel and packing complexity, plus actual Australia Post postage costs. All parcels are sent with signature on delivery.

Insurance is optional, however it is automatically added to your invoice if your purchases exceed $500. If you do not require insurance, please contact us before or immediately after the auction.

If you do not require postage, please contact us before or immediately after the auction. Please note that if your parcel has already been professionally packed before we are notified, the postage cost can be removed from your invoice, however the professional packing fee may still apply.

We have also introduced PVC pipe packaging for single or pairs of antique bottles, which is exceptionally strong, provides superior protection and can be sent in prepaid satchels, which can make it a more cost effective option than standard cubed parcels.

We have decades of experience in packing antiques and take great care with every parcel.

Insurance is automatically added to your invoice for purchases exceeding $500. If you choose not to have automatic insurance on purchases over $500, please contact us before or immediately after the auction. For purchases under $500, insurance is optional and can be added to your invoice on request.

Once your parcel is sent, Graham Lancaster Auctions cannot be held responsible for damage occurring during transit, whether your parcel is insured or not.

All purchases must be collected within 7 days of the auction, unless otherwise arranged with us. Collection can be made from our South Brisbane office by appointment. Please contact us to arrange a time.

No. All sales are final. If an absentee or online bidder discovers that the actual condition or specifications of a lot do not match the catalogue description, a refund will be considered. We encourage floor or proxy bidders to thoroughly examine each lot as we have no return policy on floor bidders. We also encourage online and absentee bidders to request detailed condition reports and additional photographs before bidding.