Contact Graham directly at +61 418 730 904 or via our Contact Us page, where you can upload photos of items to consign.
A buyer’s premium is an additional fee charged on the hammer price of each lot. Our buyer’s premium is 16.5%, which includes GST.
Immediately contact Webtron Support on 1300 667 153 for assistance.
Contact Webtron Support on 1300 667 153 immediately, all bids are generally binding once placed.
Yes, we provide professional appraisals. You can contact us to arrange an appraisal appointment.
Yes, we offer viewing times prior to the live auction commencing where you can inspect the items in person. Viewing of items in an “online only” auction can be arranged by prior appointment with the auctioneer.
Yes, we welcome collectors to join our live audience sales held at on-site venues.
Absolutely! We offer online bidding, as well as full absentee and telephone bidding options.
From the homepage, click Auctions, Live Bidding and click Register. Follow the prompts to create an account. Make sure to accept the terms and conditions through the registration email. Still having issues? Common culprits include using an outdated web browser (e.g. Microsoft Internet Explorer) or you have not accepted the Terms and Conditions in the return email you have been sent (please check your junk mail in case).
Yes, international bidders can participate via online or absentee bidding. We do ship items internationally via Australia Post.
An absentee bid is a bid placed in advance by a bidder who cannot attend the auction in person. The auctioneer will bid on your behalf up to your maximum bid.
Yes, you can bid on multiple items either in person, online, or via absentee bids.
All fees, including the buyer’s premium, online bidding fee and any applicable surcharges, will be clearly stated in your invoice. There are no hidden charges.
We accept EFTPOS, direct deposit, cash and credit card (Visa/Mastercard).
Invoices are processed promptly after auctions, though packing and assessment may take several days.
Purchased items can be picked up via arrangement from our Brisbane office in person or shipped to you. Shipping costs will be added to your invoice.
Yes, we offer packing and shipping via Australia Post for most items (excluding mirrors or oversized items). Costs range from $10 to $50 for professional packing plus postage at cost. All parcels are sent with Signature on Delivery, insurance is optional or automatically added to your invoice if your purchases exceed $500.
Failure to pay for won items may result in legal action, and you may be barred from future auctions.
No, once a lot has been sold to a floor bidder, we have a no return policy. If an absentee or online bidder finds a lot is genuinely “Not as Described”, a refund will be considered.
Yes, we accept consignments from international sellers. Please contact us for details on shipping and customs requirements.
We take great care in packing items, but if damage occurs, please contact us immediately to resolve the issue. Shipping insurance is encouraged and available upon request.